Digital workplace (AthenaDesktop, SpectrUM, VDI) - Operational
Digital workplace (AthenaDesktop, SpectrUM, VDI)
Print, Copy & Scan - Operational
Print, Copy & Scan
MAASnet - UM's computer network (Cabled network, WiFi, VPN) - Operational
MAASnet - UM's computer network (Cabled network, WiFi, VPN)
Telephony (Fixed & Mobile) - Operational
Telephony (Fixed & Mobile)
Collaboration and conferencing (MS Teams, MS Office 365) - Operational
Collaboration and conferencing (MS Teams, MS Office 365)
Email and Calendar (Outlook & Webmail) - Operational
Email and Calendar (Outlook & Webmail)
Data storage (I, J, K, L, N, P drives, SURFdrive, SURFfilesender) - Operational
Data storage (I, J, K, L, N, P drives, SURFdrive, SURFfilesender)
Hosting (Web hosting & Database hosting) - Operational
Hosting (Web hosting & Database hosting)
Technical Server Management (Virtual & Physical Servers) - Operational
Technical Server Management (Virtual & Physical Servers)
Account and MFA (UM network account & Multi-Factor Authentication) - Operational
Account and MFA (UM network account & Multi-Factor Authentication)
Operational security (Certificates & UM-SOC) - Operational
Operational security (Certificates & UM-SOC)
Tooling to support agile working (Jira, Confluence, TOPdesk, Quality center) - Operational
Tooling to support agile working (Jira, Confluence, TOPdesk, Quality center)
Data integrations (UM API) - Operational
Data integrations (UM API)
Maintenance - Operational
Other UM IT Services - Operational
Other UM IT Services
Notice history
May 2026
- ResolvedResolved
Canvas has been reconnected and is largely available for use following a successful round of testing this morning. This means that students and staff should now be able to work with Canvas without any issues.
What if Canvas still isn’t working for you?
For anyone experiencing issues opening Canvas:
Use a different browser if one is already installed on your device, or open an incognito/private window in your current browser.
Clear the cache of your default browser. For most desktop browsers (Chrome, Edge), the quickest method is to use the keyboard shortcut Ctrl + Shift + Del (Windows) or Cmd + Shift + Del (Mac), and then select “Cached images and files” to clear them.
If you still experience problems after these steps, please contact the ICTS Service Desk.
Stay alert
The decision to put Canvas online followed extensive checks, risk analyses and tests within UM systems over the past few days. In addition, media reports today indicated that the Canvas supplier may have reached a deal with the hackers. This appears to have reduced the threat of stolen data being distributed. Nevertheless, it remains extremely important to stay alert to phishing emails. Please continue to follow this advice.
Thank you
The unavoidable interruption to Canvas access has caused inconvenience for all users. We would like to sincerely thank everyone for their patience, as well as for the resourcefulness shown in working around the disruption. We also extend our gratitude to everyone who has worked long hours over the past week to help restore normal operations as quickly as possible.
- InvestigatingInvestigating
08-May-2026 11:50
The hacker group ShinyHunters has posted messages in the Canvas environment at a number of educational institutions stating that they have regained or still have access to the system. As a precautionary measure, UM has disconnected all systems linked to Canvas.
As Canvas has been taken offline, the system cannot currently be used, and this could affect educational activities on 8 May and possibly beyond. We will keep you informed of further developments. Please check the link https://www.maastrichtuniversity.nl/cyberattack-canvas-provider-updates for more information and updates