Maastricht University IT service status - Notice history

NL
De connectiviteitsproblemen zijn verholpen. Ervaar je toch nog een incidenteel verbindingsprobleem, volg dan de beschikbare handleiding of neem contact op met je lokale ondersteuning. Bedankt voor je geduld en begrip tijdens deze storing.

EN
The connectivity issues have been resolved. If you still experience an occasional connectivity problem, please follow the available guide or contact your local support team for assistance. Thank you for your patience and understanding during this disruption.

NL

De oorzaak is gevonden. We werken aan een definitieve oplossing voor dit incident.
De workaround is tot dan nog steeds beschikbaar in de ICTS Self-Service Portal.
Heb je hierbij hulp nodig, neem dan contact op met je lokale ondersteuning.

EN

The rootcause is identified. We are continuing to work on a fix for this incident.
The workaround is still available through the ICTS Self-Service Portal.
If you need assistance, please contact your local support team.

NL

We ervaren nog steeds verbindingsproblemen op diverse door UM beheerde Windows-werkplekken. De storing duurt langer dan verwacht.

Er is een workaround beschikbaar in de ICTS Self-Service Portal. Heb je hierbij hulp nodig, neem dan contact op met je lokale ondersteuning.

We begrijpen dat deze storing impact heeft op je werkzaamheden. Meerdere teams onderzoeken gezamenlijk de oorzaak en werken aan een blijvende oplossing. Onze excuses voor het ongemak en bedankt voor je geduld en begrip.
We houden je op de hoogte.

EN

We are still experiencing connectivity issues affecting several UM-managed Windows workstations.The disruption is lasting longer than expected.

A workaround is available through the ICTS Self-Service Portal. If you need assistance, please contact your local support team.

We understand that this issue is affecting your work. Multiple teams have been working together to investigate the root cause and implement a permanent solution. We apologise for the inconvenience and thank you for your patience and understanding.

We will keep you updated.

NL
Op dit moment ervaren we connectiviteitsproblemen op diverse door UM beheerde Windows werkplekken. We hebben dit in onderzoek en werken multidisciplinair aan een oplossing.

EN
We are currently experiencing connectivity issues on various Windows workstations managed by UM. We are investigating the matter and are working on a solution with several teams across the UM.

NL
Op dit moment ervaren we connectiviteitsproblemen op diverse Um beheerde Windows werkplekken. Een workaround is beschikbaar op de Self-Service Portal. Bel je lokale ondersteuning als je assistentie nodig hebt.

EN
We are currently experiencing connectivity issues on various Windows workstations managed by UM. A Workaround is avalaible on the Self-Service Portal. Call your local support when you need assistance.

NL
Op dit moment ervaren we connectiviteitsproblemen op diverse door UM beheerde Windows werkplekken. We hebben dit in onderzoek en werken multidisciplinair aan een oplossing.

EN
We are currently experiencing connectivity issues on various Windows workstations managed by Um. We are investigating the matter and are working on a solution with several teams across the UM.

Canvas has been reconnected and is largely available for use following a successful round of testing this morning. This means that students and staff should now be able to work with Canvas without any issues. 

What if Canvas still isn’t working for you?

For anyone experiencing issues opening Canvas:

1. Use a different browser if one is already installed on your device, or open an incognito/private window in your current browser.

2. Clear the cache of your default browser. For most desktop browsers (Chrome, Edge), the quickest method is to use the keyboard shortcut Ctrl + Shift + Del (Windows) or Cmd + Shift + Del (Mac), and then select “Cached images and files” to clear them.

If you still experience problems after these steps, please contact the ICTS Service Desk.

Stay alert

The decision to put Canvas online followed extensive checks, risk analyses and tests within UM systems over the past few days. In addition, media reports today indicated that the Canvas supplier may have reached a deal with the hackers. This appears to have reduced the threat of stolen data being distributed. Nevertheless, it remains extremely important to stay alert to phishing emails. Please continue to follow this advice.

Thank you

The unavoidable interruption to Canvas access has caused inconvenience for all users. We would like to sincerely thank everyone for their patience, as well as for the resourcefulness shown in working around the disruption. We also extend our gratitude to everyone who has worked long hours over the past week to help restore normal operations as quickly as possible.